Digital Colleague

Make customer contact scalable, affordable, and future-ready.

  • Help more customers simultaneously
  • Reduce your team’s workload
  • Collect and enrich customer data
De Digitale Collega | Digitale Collega

“Thanks to our Digital Colleague Joyce being so well used by our customers, we can provide large groups with the service they deserve. At the same time, our advisors have plenty of time to hold meaningful conversations with customers who need them.”

Guy Polman, Manager Servicedesk VvAA

Read full customer case

Top 3 Challenges in Customer Contact

  1. Lack of time for proactive customer engagement
  2. Difficulty finding and retaining skilled staff
  3. Receiving and recognizing buying signals

Our answer: the Digital Colleague!

A Digital Colleague supports your staff by automating repetitive customer contact tasks. This allows you to help more customers at the same time while enabling your team to focus on more complex or high-value interactions. The result: scalable, affordable, and future-proof customer service.

Proven success

Companies already working successfully with a Digital Colleague:

Logo VvAA | Digitale Collega
Logo Nationale Waarborg | Digitale Collega
NNEK | Digitale Collega

5 Benefits of a Digital Colleague

Tijd vrijspelen | Digitale Collega

Available 24/7 for your customers

Your Digital Colleague is always ready—day, night, or weekends.

Klantproces schaalbaar | Digitale Collega

Scales your customer processes and cuts costs

Easily handle peak times or staff shortages and reduce costs by up to 40%.

Blije klanten en collega's | Digitale Collega

Happier customers and colleagues

Automate repetitive tasks and let your team focus on more engaging work. Fewer input errors guaranteed.

Betere customer service | Digitale Collega

Proactive and profitable customer contact

Engage large customer groups, enrich your data, and increase cross- and upsell rates by up to 10%.

Meer dan chatbot | Digitale Collegav

More than just a chatbot

Your Digital Colleague guides customers through entire processes, asks targeted questions, and always offers a human fallback when needed.

Want to know exactly how it works and what it delivers?

Download more information for free, with no obligation:

Brochure Digitale Collega | Digitale Collega

How does the Digital Colleague work?

The Digital Colleague combines the best of both worlds. The chat platform is made much smarter thanks to our FlowCore platform..

FlowCore is our high-end control center that manages all actions, securely stores all data, and flawlessly records all steps. It’s a fully integrated, API-driven platform that works closely with your CRM system and database.

Digitale Collega chat | Digitale Collega

Our experience with the Digital Colleague:

  • Every customer is guided step by step through the application process.
  • Customer satisfaction has increased and we now average an 8 out of 10.
  • 90% less pressure on our customer service team.

Antoinette Kalkman, Director Nationale Waarborg B.V.

Read full customer case

More about the Digital Colleague

  • Has access to relevant customer data
  • Acts like a real team member
  • Manages contact with one or thousands of customers
  • Supports both inbound and outbound communication
  • Integrates with your internal operations
Customer contact is divided into two categories:
  • Repetitive, relatively simple bulk tasks
  • Specialized, complex tasks

By automating the first category, you create time for the second—resulting in happier customers and employees!

Unlike traditional chatbots, the Digital Colleague delivers the service level customers expect—just like a real employee. In addition to conversation, it manages all necessary backend actions, connects to data/CRM/workflows, and ensures end-to-end process support.

While a typical “chatbot” focuses on conversation and language, a process bot—like our Digital Colleague—is built for precision, efficiency, and measurable outcomes.

The Digital Colleague in Detail
  • Flawless and secure integration with your CRM and databases
  • GDPR-compliant and secure
  • Rapidly scalable
  • Low impact on your IT environment: fully hosted solution
  • Backed by 10+ years of expertise in process bots, AI, and RPA.

The Digital colleague can be used for: aftercare, bank guarantee checks, acquisition, lead generation, compliance, annual check-ups, retention, data collection and enrichment, and much more.

In any sector, for any company, the Digital Colleague adds value to customer service. It’s highly scalable and runs independently—unless a human takeover is needed.

Dialog Group helps you optimize every customer interaction across the entire journey—ensuring excellent, personalized service at every touchpoint.

Our solutions, like the Digital Colleague, enable intelligent, data-driven self-service experiences that bridge marketing, operations, and IT—ensuring consistent, seamless customer experiences.

The Digital Colleague serves as the perfect link between internal processes and external communication. It can interact via email, video, or messaging platforms like WhatsApp.

With our experience, technical platform (FlowCore), and predictable costs, your journey to a successful Digital Colleague starts with a significant advantage—confirmed when we fill in the ROI calculator together.

A call or email is all it takes. From there, we’ll help assess the necessary technical and organizational steps to get your first pilot up and running. Our experts—analysts, process consultants, conversation designers, developers, and behavioral psychologists—will help make your organization Digital Colleague-ready.

Jan Verstegen | Digitale Collega

Book a demo with Jan

Curious how much time and money a Digital Colleague could save your organization? Book a free demo with Jan Verstegen.

Prefer to email or call? Contact details:

Tel. +31 6 216 82 527
Mail. jan.verstegen@dialoggroup.eu